AODA – Policy & Procedures
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1. PURPOSE
In compliance with the Accessibility for Ontarians with Disabilities Act, 2005, the purpose of this policy is to outline responsibilities of all employees (on site and remote) of JTS Mechanical Systems Inc. (JTS) in providing goods, services, and opportunities to people with disabilities. This also includes agents and/or contractors who act on behalf or represent JTS.
2. SCOPE
This policy applies to all employees (onsite and remote) of JTS Mechanical Systems Inc. Also includes any agents and/or contractors who act on behalf or represent JTS.
3. POLICY
Our Commitment
JTS is committed to provide goods, services and opportunities in a way that respects the dignity and independence of people with disabilities. We are committed to giving people with disabilities the same opportunity to benefit from the same services and opportunities, in the same place and in a similar way as other clients.
Our commitment is demonstrated by the following:
Communication: We will communicate with people with disabilities in ways that consider their disability. We will train staff who communicate with clients on how to interact and communicate with people with various types of disabilities.
Telephone Services: We are committed to providing fully accessible telephone service to our clients. We will train staff to communicate with clients over the telephone in clear and plain language and speak clearly and slowly. We will offer to communicate with clients by email, TTY, and other services which may become available if telephone communication is not suitable to their communication needs or is not available.
Assistive Devices: We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our staff are trained and familiar with various assistive devises that may be used by individuals with disabilities while accessing our goods or services.
Billing: We are committed to providing accessible invoices to all our clients. For this reason, invoices will be provided in the following formats upon request: hard copy, large print, email. We will be happy address any enquires that a client may have about their invoice in person, by telephone or email.
Use of service animals and support persons: We are committed to welcoming people with disabilities who are accompanied by a service animal on our premises. We will also ensure employees are properly trained in how to interact with people with disabilities who are accompanied by a service animal or when we are in their home or place of work.
AODA – IASR & Policy
We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person is always welcome to enter our premises or have their support person present when meeting offsite.
FACILITIES
We are committed to ensuring our premises and services are welcoming and accessible to people with disabilities. We will make every effort to accommodate any person with a disability by providing a safe access to our facility and reasonable accommodations to ensure their visit is pleasant and comfortable regardless of reason for visit.
TEMPORARY DISRUPTION
In the event of a planned or unexpected disruption in our facility or services used by people with disabilities, JTS will provide as much notice as possible. This notice will include the reason for the disruption, the anticipated duration and a description of alternative facilities or services, if available.
4. PROCEDURE
Training for Staff
JTS will ensure all persons to whom this policy applies receives training as required by application legislation. Training will be provided as new employees immediately on their first day and training will take place on an ongoing basis when changes are made to these policies, practices and procedures.
Training includes the following:
The purposes of applicable law – including the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service standard. How to interact and communicate with people with various types of disabilities.
How to interact with people with disabilities who use assistive device, service animal or support person.
How to learn about the use of various assistive devices.
What to do if a person with a disability is having difficulty in accessing JTS’s goods and services.
JTS’s policies, practices and procedures relating to the Customer Service standard.
Feedback
The essential goal of JTS is to meet and surpass client expectations while serving a client with disabilities. Comments on our services regarding how well those expectations are being met are always welcome and appreciated.
Feedback regarding the way JTS provides services to people with disabilities can be may by letter, email or verbally. All responses will follow within 7 business days.
Modifications
We are committed to developing Customer Service policies that respect and promote the dignity and independence for people with disabilities. Any changes to this policy will be made after considering the impact on people with disabilities.
Questions about this policy
The purpose of this policy is to provide a framework so JTS can achieve service excellence for people with disabilities. If anyone has questions about this policy, please contact:
Wanda Saunders
Human Resources
JTS Mechanical Systems Inc.
519-635-0022 ext. 228
wsaunders@jtsmechanical.ca